Susan Hoekstra 

 shoekstra@theservicejourney.com
Customer Service Expert
Author:  The Service Journey

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BLOG.TheServiceJourney.COM: Tag Archive for Good Service

What does your E-mail say about you? - 13 Customer Service Tips

Posted by Susan Hoekstra at 6/3/2011 2:48 PM | View Comments (1) | Add Comment | Trackbacks

You Are All The Same: Differentiating Yourself in a Commoditized World

Posted by Susan Hoekstra at 3/3/2010 11:24 AM | Add Comment

Wanna Save Your Clients? Have a Great Service Recovery Process in Place

Posted by Susan Hoekstra at 1/10/2010 7:00 PM | Add Comment

2010 Employers' Resolutions for Customer Service

Posted by Susan Hoekstra at 12/26/2009 10:29 AM | Add Comment | Trackbacks

Who Works For Whom? Continental - Delta Disaffiliation Puts Responsibility On Clients

Posted by Susan Hoekstra at 12/1/2009 7:54 AM | Add Comment | Trackbacks

Plan for a Great Service Recovery Experience

Posted by Susan Hoekstra at 11/10/2009 9:20 AM | Add Comment | Trackbacks

Budget for a Great Client Experience

Posted by Susan Hoekstra at 11/4/2009 8:26 AM | View Comments (2) | Add Comment | Trackbacks

I'm Leading a Service Culture, So Why Aren't They Following?

Posted by Susan Hoekstra at 8/23/2009 4:13 PM | Add Comment | Trackbacks

Making Customers Feel Welcome When They Visit Your Store

Posted by Susan Hoekstra at 8/16/2009 5:42 AM | Add Comment | Trackbacks

Client Visits to the Office - Ten Customer Service Tips

Posted by Susan Hoekstra at 8/12/2009 8:11 AM | Add Comment | Trackbacks

Telephone Etiquette - 7 Customer Service Tips

Posted by Susan Hoekstra at 7/20/2009 10:20 AM | View Comments (1) | Add Comment | Trackbacks

Can't Be Done - Customer Service Tips

Posted by Susan Hoekstra at 6/29/2009 6:37 AM | Add Comment

Stop complaining

Posted by Susan Hoekstra at 6/17/2009 10:51 AM | View Comments (2) | Add Comment

Submit your Good, Poor & Downright UGLY Customer Service Experiences

Posted by Susan Hoekstra at 6/8/2009 8:40 AM | View Comments (1) | Add Comment

You Probably Won't Know if Your Clients Aren't Happy

Posted by Susan Hoekstra at 6/7/2009 3:38 PM | View Comments (2) | Add Comment

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Recent Posts

  1. What does your E-mail say about you? - 13 Customer Service Tips
    Friday, June 03, 2011
  2. When the Answer is No ... Proactive Service
    Monday, June 07, 2010
  3. Put On Your Best Face When Delivering Great Service on FaceBook
    Saturday, May 22, 2010
  4. Snapshots of Great Customer Service
    Tuesday, May 18, 2010
  5. Can Good Customer Service Reduce Lawsuits?
    Tuesday, May 04, 2010
  6. Can You Call Back? Customer Service Tip
    Monday, April 26, 2010
  7. Rewarding Great Customer Service
    Wednesday, April 21, 2010
  8. So What Are You Waiting For? Prioritizing Great Customer Service
    Wednesday, April 14, 2010
  9. Let's go Team! Leverage Teamwork and Improve Customer Service
    Monday, April 05, 2010
  10. Could Long Employee Tenure Hurt the Clients' Experience?
    Friday, March 26, 2010

Recent Comments

  1. anonymous on Whose time do you value?
    5/27/2011
  2. Lela on Telephone Etiquette - 7 Customer Service Tips
    5/26/2011
  3. anonymous on Dealing with Difficult Clients - Eight Customer-Service Tips
    7/8/2010
  4. anonymous on Dealing with Difficult Clients - Eight Customer-Service Tips
    6/28/2010
  5. anonymous on Dealing with Difficult Clients - Eight Customer-Service Tips
    6/7/2010
  6. Susan Hoekstra on What's The Big Deal? It's Only One Customer Complaint ...
    6/4/2010
  7. Simon White on What's The Big Deal? It's Only One Customer Complaint ...
    6/4/2010
  8. anonymous on What's The Big Deal? It's Only One Customer Complaint ...
    6/3/2010
  9. anonymous on Could Long Employee Tenure Hurt the Clients' Experience?
    5/11/2010
  10. Rebecca L on Importance of Diversity to a Great Service Experience
    3/22/2010