Susan Hoekstra
shoekstra@theservicejourney.com
Customer Service Expert
Author: The Service Journey
Main Navigation
The Service Journey Home
BLOG.TheServiceJourney.COM: Tag Archive for customer service strategy
When the Answer is No ... Proactive Service
Posted by Susan Hoekstra at
6/7/2010 9:02 AM
|
Add Comment
Can You Call Back? Customer Service Tip
Posted by Susan Hoekstra at
4/26/2010 8:14 AM
|
Add Comment
So What Are You Waiting For? Prioritizing Great Customer Service
Posted by Susan Hoekstra at
4/14/2010 8:00 AM
|
Add Comment
Let's go Team! Leverage Teamwork and Improve Customer Service
Posted by Susan Hoekstra at
4/5/2010 8:00 AM
|
Add Comment
How Much Do Your Clients Love You?
Posted by Susan Hoekstra at
2/14/2010 7:31 AM
|
Add Comment
Clients, Employees and Shareholders: How To Achieve a Culture of Excellent Service that Doesn't Break the Bank
Posted by Susan Hoekstra at
2/1/2010 7:00 AM
|
View Comments (2)
|
Add Comment
Are We There Yet? The Service Journey
Posted by Susan Hoekstra at
1/27/2010 1:28 PM
|
View Comments (2)
|
Add Comment
Back to Main Page
Quick Search
Search only in titles:
Keyword:
Search in:
Title
Title and Contents
Title and Comments
Title, Contents, Comments
Date Range:
1 week
2 weeks
1 month
3 months
All
Advanced Search
Basic Search
Some of Our Most Popular Blogs
Good Service Pays
It's Only One Customer Complaint
E-mail Best Practice Tips
Dealing with Difficult Clients
Voicemail Best Practice Tips
Can't Be Done
Making Clients Feel Welcome When They Visit Office
Whose Time Do You Value?
Your Comments Showcased!
What people are saying
Monthly Archives
2011
June 2011 (1)
2010
June 2010 (1)
May 2010 (3)
April 2010 (4)
March 2010 (5)
February 2010 (5)
January 2010 (6)
2009
December 2009 (9)
November 2009 (6)
October 2009 (6)
September 2009 (5)
August 2009 (8)
July 2009 (5)
June 2009 (9)
May 2009 (2)
February 2009 (1)
Recent Posts
What does your E-mail say about you? - 13 Customer Service Tips
Friday, June 03, 2011
When the Answer is No ... Proactive Service
Monday, June 07, 2010
Put On Your Best Face When Delivering Great Service on FaceBook
Saturday, May 22, 2010
Snapshots of Great Customer Service
Tuesday, May 18, 2010
Can Good Customer Service Reduce Lawsuits?
Tuesday, May 04, 2010
Can You Call Back? Customer Service Tip
Monday, April 26, 2010
Rewarding Great Customer Service
Wednesday, April 21, 2010
So What Are You Waiting For? Prioritizing Great Customer Service
Wednesday, April 14, 2010
Let's go Team! Leverage Teamwork and Improve Customer Service
Monday, April 05, 2010
Could Long Employee Tenure Hurt the Clients' Experience?
Friday, March 26, 2010
Recent Comments
anonymous on
Whose time do you value?
5/27/2011
Lela on
Telephone Etiquette - 7 Customer Service Tips
5/26/2011
anonymous on
Dealing with Difficult Clients - Eight Customer-Service Tips
7/8/2010
anonymous on
Dealing with Difficult Clients - Eight Customer-Service Tips
6/28/2010
anonymous on
Dealing with Difficult Clients - Eight Customer-Service Tips
6/7/2010
Susan Hoekstra on
What's The Big Deal? It's Only One Customer Complaint ...
6/4/2010
Simon White on
What's The Big Deal? It's Only One Customer Complaint ...
6/4/2010
anonymous on
What's The Big Deal? It's Only One Customer Complaint ...
6/3/2010
anonymous on
Could Long Employee Tenure Hurt the Clients' Experience?
5/11/2010
Rebecca L on
Importance of Diversity to a Great Service Experience
3/22/2010