Susan Hoekstra
shoekstra@theservicejourney.com
Customer Service Expert
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BLOG.TheServiceJourney.COM: Tag Archive for Customer Service
What does your E-mail say about you? - 13 Customer Service Tips
Posted by Susan Hoekstra at
6/3/2011 2:48 PM
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When the Answer is No ... Proactive Service
Posted by Susan Hoekstra at
6/7/2010 9:02 AM
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Put On Your Best Face When Delivering Great Service on FaceBook
Posted by Susan Hoekstra at
5/22/2010 7:17 AM
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Snapshots of Great Customer Service
Posted by Susan Hoekstra at
5/18/2010 9:06 AM
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Can Good Customer Service Reduce Lawsuits?
Posted by Susan Hoekstra at
5/4/2010 9:47 AM
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Can You Call Back? Customer Service Tip
Posted by Susan Hoekstra at
4/26/2010 8:14 AM
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Rewarding Great Customer Service
Posted by Susan Hoekstra at
4/21/2010 10:00 AM
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So What Are You Waiting For? Prioritizing Great Customer Service
Posted by Susan Hoekstra at
4/14/2010 8:00 AM
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Let's go Team! Leverage Teamwork and Improve Customer Service
Posted by Susan Hoekstra at
4/5/2010 8:00 AM
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Could Long Employee Tenure Hurt the Clients' Experience?
Posted by Susan Hoekstra at
3/26/2010 10:27 AM
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Importance of Diversity to a Great Service Experience
Posted by Susan Hoekstra at
3/16/2010 6:14 AM
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The Importance of Keeping Clients
Posted by Susan Hoekstra at
3/12/2010 10:43 AM
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Why Didn't You Just Tell Me? Great Customer Service and Computer Passcodes
Posted by Susan Hoekstra at
3/8/2010 7:00 AM
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You Are All The Same: Differentiating Yourself in a Commoditized World
Posted by Susan Hoekstra at
3/3/2010 11:24 AM
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Great Customer Service: Changing the Culture
Posted by Susan Hoekstra at
2/19/2010 9:00 AM
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How much is it worth? Great Customer Service
Posted by Susan Hoekstra at
2/8/2010 10:00 AM
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Clients, Employees and Shareholders: How To Achieve a Culture of Excellent Service that Doesn't Break the Bank
Posted by Susan Hoekstra at
2/1/2010 7:00 AM
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Are We There Yet? The Service Journey
Posted by Susan Hoekstra at
1/27/2010 1:28 PM
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What's The Big Deal? It's Only One Customer Complaint ...
Posted by Susan Hoekstra at
1/14/2010 7:00 AM
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Please Check 'Excellent' for the Children: The Problem with Client Loyalty Surveys
Posted by Susan Hoekstra at
1/7/2010 7:00 AM
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Take the Risk to Deliver Great Service
Posted by Susan Hoekstra at
1/3/2010 7:00 AM
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2010 Employees' Resolutions for Customer Service
Posted by Susan Hoekstra at
12/31/2009 7:49 AM
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2010 Employers' Resolutions for Customer Service
Posted by Susan Hoekstra at
12/26/2009 10:29 AM
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Traveling for the Holidays? Brace yourself for Inconsistent Customer Service ...
Posted by Susan Hoekstra at
12/23/2009 7:48 AM
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Celebrate The Service Journey!
Posted by Susan Hoekstra at
12/18/2009 6:00 AM
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Let Your Clients Know!
Posted by Susan Hoekstra at
12/16/2009 7:28 AM
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Is the Bar You Set for Excellent Customer Service Too Low?
Posted by Susan Hoekstra at
12/14/2009 10:16 AM
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The Power of Consistency
Posted by Susan Hoekstra at
12/10/2009 9:18 AM
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Beware the Canned E-mail Responses
Posted by Susan Hoekstra at
12/5/2009 9:00 AM
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Take a Moment and Be Thankful
Posted by Susan Hoekstra at
11/23/2009 7:53 AM
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Think You Already Know What Your Clients Think of You?
Posted by Susan Hoekstra at
11/19/2009 8:15 AM
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Attitude of Indifference - Service Recovery Tips
Posted by Susan Hoekstra at
11/13/2009 12:54 PM
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Get It Right! Great Customer Service Made Simple
Posted by Susan Hoekstra at
11/1/2009 8:32 AM
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Pampered Clients: Great Customer Service via Technology
Posted by Susan Hoekstra at
10/29/2009 11:49 AM
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Wowing your Clients - Creating Raving Clients
Posted by Susan Hoekstra at
10/22/2009 7:14 AM
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What language do you use? - Customer Service Tips
Posted by Susan Hoekstra at
10/16/2009 7:35 AM
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If I Give Good Customer Service Do I have A Competitive Advantage?
Posted by Susan Hoekstra at
10/12/2009 8:14 AM
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Who Represents Your Client?
Posted by Susan Hoekstra at
10/2/2009 7:46 AM
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What Gets Rewarded? Tips for Implementing Great Customer Service
Posted by Susan Hoekstra at
9/27/2009 7:32 AM
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Mr. / Ms. Front-Line Employee: You Are Important To Us, Really, No Really You Are ...
Posted by Susan Hoekstra at
9/21/2009 7:19 AM
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Are You a Good Client?
Posted by Susan Hoekstra at
9/15/2009 8:36 AM
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What Gets Measured Gets Done - Leading Customer Service
Posted by Susan Hoekstra at
9/13/2009 6:35 AM
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Service Pays Even In a Poor Economy
Posted by Susan Hoekstra at
9/4/2009 9:02 AM
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There Are So Many Weeds It is Hard To See the Forest From The Trees - Leading Customer Service
Posted by Susan Hoekstra at
8/30/2009 6:00 AM
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Making Customers Feel Welcome When They Visit Your Restaurant
Posted by Susan Hoekstra at
8/23/2009 6:08 AM
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Making Customers Feel Welcome When They Visit Your Store
Posted by Susan Hoekstra at
8/16/2009 5:42 AM
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Whose time do you value?
Posted by Susan Hoekstra at
8/4/2009 1:18 PM
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F-R-E-E YOUR STAFF TO HELP CUSTOMERS
Posted by Susan Hoekstra at
7/28/2009 9:00 AM
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Dealing with Difficult Clients - Eight Customer-Service Tips
Posted by Susan Hoekstra at
7/26/2009 9:07 AM
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So you say you're customer-service oriented?
Posted by Susan Hoekstra at
7/23/2009 9:11 AM
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Telephone Etiquette - 7 Customer Service Tips
Posted by Susan Hoekstra at
7/20/2009 10:20 AM
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What Does Your Voice-mail Message Say About You?
Posted by Susan Hoekstra at
6/14/2009 7:24 AM
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And the loser is ...
Posted by Susan Hoekstra at
6/10/2009 9:09 AM
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Submit your Good, Poor & Downright UGLY Customer Service Experiences
Posted by Susan Hoekstra at
6/8/2009 8:40 AM
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Service Thought for the Day
Posted by Susan Hoekstra at
5/25/2009 11:13 AM
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Recent Posts
What does your E-mail say about you? - 13 Customer Service Tips
Friday, June 03, 2011
When the Answer is No ... Proactive Service
Monday, June 07, 2010
Put On Your Best Face When Delivering Great Service on FaceBook
Saturday, May 22, 2010
Snapshots of Great Customer Service
Tuesday, May 18, 2010
Can Good Customer Service Reduce Lawsuits?
Tuesday, May 04, 2010
Can You Call Back? Customer Service Tip
Monday, April 26, 2010
Rewarding Great Customer Service
Wednesday, April 21, 2010
So What Are You Waiting For? Prioritizing Great Customer Service
Wednesday, April 14, 2010
Let's go Team! Leverage Teamwork and Improve Customer Service
Monday, April 05, 2010
Could Long Employee Tenure Hurt the Clients' Experience?
Friday, March 26, 2010
Recent Comments
anonymous on
Whose time do you value?
5/27/2011
Lela on
Telephone Etiquette - 7 Customer Service Tips
5/26/2011
anonymous on
Dealing with Difficult Clients - Eight Customer-Service Tips
7/8/2010
anonymous on
Dealing with Difficult Clients - Eight Customer-Service Tips
6/28/2010
anonymous on
Dealing with Difficult Clients - Eight Customer-Service Tips
6/7/2010
Susan Hoekstra on
What's The Big Deal? It's Only One Customer Complaint ...
6/4/2010
Simon White on
What's The Big Deal? It's Only One Customer Complaint ...
6/4/2010
anonymous on
What's The Big Deal? It's Only One Customer Complaint ...
6/3/2010
anonymous on
Could Long Employee Tenure Hurt the Clients' Experience?
5/11/2010
Rebecca L on
Importance of Diversity to a Great Service Experience
3/22/2010