Susan Hoekstra
shoekstra@theservicejourney.com
Customer Service Expert
Author: The Service Journey
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BLOG.TheServiceJourney.COM: Tag Archive for Customer service
Let's go Team! Leverage Teamwork and Improve Customer Service
Posted by Susan Hoekstra at
4/5/2010 8:00 AM
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Could Long Employee Tenure Hurt the Clients' Experience?
Posted by Susan Hoekstra at
3/26/2010 10:27 AM
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Importance of Diversity to a Great Service Experience
Posted by Susan Hoekstra at
3/16/2010 6:14 AM
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Why Didn't You Just Tell Me? Great Customer Service and Computer Passcodes
Posted by Susan Hoekstra at
3/8/2010 7:00 AM
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You Are All The Same: Differentiating Yourself in a Commoditized World
Posted by Susan Hoekstra at
3/3/2010 11:24 AM
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Great Customer Service via Operational Excellence
Posted by Susan Hoekstra at
2/24/2010 1:25 PM
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Wanna Save Your Clients? Have a Great Service Recovery Process in Place
Posted by Susan Hoekstra at
1/10/2010 7:00 PM
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2010 Employees' Resolutions for Customer Service
Posted by Susan Hoekstra at
12/31/2009 7:49 AM
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Traveling for the Holidays? Brace yourself for Inconsistent Customer Service ...
Posted by Susan Hoekstra at
12/23/2009 7:48 AM
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Celebrate The Service Journey!
Posted by Susan Hoekstra at
12/18/2009 6:00 AM
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Let Your Clients Know!
Posted by Susan Hoekstra at
12/16/2009 7:28 AM
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The Power of Consistency
Posted by Susan Hoekstra at
12/10/2009 9:18 AM
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Beware the Canned E-mail Responses
Posted by Susan Hoekstra at
12/5/2009 9:00 AM
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Who Works For Whom? Continental - Delta Disaffiliation Puts Responsibility On Clients
Posted by Susan Hoekstra at
12/1/2009 7:54 AM
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Take a Moment and Be Thankful
Posted by Susan Hoekstra at
11/23/2009 7:53 AM
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Think You Already Know What Your Clients Think of You?
Posted by Susan Hoekstra at
11/19/2009 8:15 AM
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Customer Complaints Are Good! Really!
Posted by Susan Hoekstra at
10/25/2009 11:14 AM
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What language do you use? - Customer Service Tips
Posted by Susan Hoekstra at
10/16/2009 7:35 AM
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If I Give Good Customer Service Do I have A Competitive Advantage?
Posted by Susan Hoekstra at
10/12/2009 8:14 AM
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Are You a Good Client?
Posted by Susan Hoekstra at
9/15/2009 8:36 AM
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What Gets Measured Gets Done - Leading Customer Service
Posted by Susan Hoekstra at
9/13/2009 6:35 AM
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Service Pays Even In a Poor Economy
Posted by Susan Hoekstra at
9/4/2009 9:02 AM
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I'm Leading a Service Culture, So Why Aren't They Following?
Posted by Susan Hoekstra at
8/23/2009 4:13 PM
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Making Customers Feel Welcome When They Visit Your Store
Posted by Susan Hoekstra at
8/16/2009 5:42 AM
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Client Visits to the Office - Ten Customer Service Tips
Posted by Susan Hoekstra at
8/12/2009 8:11 AM
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The Power of Social Media
Posted by Susan Hoekstra at
8/2/2009 1:59 PM
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F-R-E-E YOUR STAFF TO HELP CUSTOMERS
Posted by Susan Hoekstra at
7/28/2009 9:00 AM
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Dealing with Difficult Clients - Eight Customer-Service Tips
Posted by Susan Hoekstra at
7/26/2009 9:07 AM
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So you say you're customer-service oriented?
Posted by Susan Hoekstra at
7/23/2009 9:11 AM
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How do you compare? Tips to Provide Best-in-Class Customer Service
Posted by Susan Hoekstra at
7/13/2009 6:22 AM
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Can't Be Done - Customer Service Tips
Posted by Susan Hoekstra at
6/29/2009 6:37 AM
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Stop complaining
Posted by Susan Hoekstra at
6/17/2009 10:51 AM
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Not my Job?
Posted by Susan Hoekstra at
6/3/2009 9:00 AM
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Think Service Doesn't Pay?
Posted by Susan Hoekstra at
6/1/2009 2:55 PM
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Announcing: PETER J. SLUKA, CHIEF OPERATING OFFICER / MASTER BLACK BELT
Posted by Susan Hoekstra at
2/24/2009 1:26 PM
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