Susan Hoekstra
shoekstra@theservicejourney.com
Customer Service Expert
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BLOG.TheServiceJourney.COM: Tag Archive for Customer service
When the Answer is No ... Proactive Service
Posted by Susan Hoekstra at
6/7/2010 9:02 AM
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Let's go Team! Leverage Teamwork and Improve Customer Service
Posted by Susan Hoekstra at
4/5/2010 8:00 AM
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Could Long Employee Tenure Hurt the Clients' Experience?
Posted by Susan Hoekstra at
3/26/2010 10:27 AM
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Importance of Diversity to a Great Service Experience
Posted by Susan Hoekstra at
3/16/2010 6:14 AM
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Why Didn't You Just Tell Me? Great Customer Service and Computer Passcodes
Posted by Susan Hoekstra at
3/8/2010 7:00 AM
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You Are All The Same: Differentiating Yourself in a Commoditized World
Posted by Susan Hoekstra at
3/3/2010 11:24 AM
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Great Customer Service via Operational Excellence
Posted by Susan Hoekstra at
2/24/2010 1:25 PM
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Wanna Save Your Clients? Have a Great Service Recovery Process in Place
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1/10/2010 7:00 PM
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2010 Employees' Resolutions for Customer Service
Posted by Susan Hoekstra at
12/31/2009 7:49 AM
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Traveling for the Holidays? Brace yourself for Inconsistent Customer Service ...
Posted by Susan Hoekstra at
12/23/2009 7:48 AM
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Celebrate The Service Journey!
Posted by Susan Hoekstra at
12/18/2009 6:00 AM
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Let Your Clients Know!
Posted by Susan Hoekstra at
12/16/2009 7:28 AM
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The Power of Consistency
Posted by Susan Hoekstra at
12/10/2009 9:18 AM
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Beware the Canned E-mail Responses
Posted by Susan Hoekstra at
12/5/2009 9:00 AM
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Who Works For Whom? Continental - Delta Disaffiliation Puts Responsibility On Clients
Posted by Susan Hoekstra at
12/1/2009 7:54 AM
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Take a Moment and Be Thankful
Posted by Susan Hoekstra at
11/23/2009 7:53 AM
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Think You Already Know What Your Clients Think of You?
Posted by Susan Hoekstra at
11/19/2009 8:15 AM
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Customer Complaints Are Good! Really!
Posted by Susan Hoekstra at
10/25/2009 11:14 AM
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What language do you use? - Customer Service Tips
Posted by Susan Hoekstra at
10/16/2009 7:35 AM
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If I Give Good Customer Service Do I have A Competitive Advantage?
Posted by Susan Hoekstra at
10/12/2009 8:14 AM
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Are You a Good Client?
Posted by Susan Hoekstra at
9/15/2009 8:36 AM
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What Gets Measured Gets Done - Leading Customer Service
Posted by Susan Hoekstra at
9/13/2009 6:35 AM
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Service Pays Even In a Poor Economy
Posted by Susan Hoekstra at
9/4/2009 9:02 AM
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There Are So Many Weeds It is Hard To See the Forest From The Trees - Leading Customer Service
Posted by Susan Hoekstra at
8/30/2009 6:00 AM
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I'm Leading a Service Culture, So Why Aren't They Following?
Posted by Susan Hoekstra at
8/23/2009 4:13 PM
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Making Customers Feel Welcome When They Visit Your Restaurant
Posted by Susan Hoekstra at
8/23/2009 6:08 AM
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Making Customers Feel Welcome When They Visit Your Store
Posted by Susan Hoekstra at
8/16/2009 5:42 AM
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Client Visits to the Office - Ten Customer Service Tips
Posted by Susan Hoekstra at
8/12/2009 8:11 AM
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Whose time do you value?
Posted by Susan Hoekstra at
8/4/2009 1:18 PM
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The Power of Social Media
Posted by Susan Hoekstra at
8/2/2009 1:59 PM
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F-R-E-E YOUR STAFF TO HELP CUSTOMERS
Posted by Susan Hoekstra at
7/28/2009 9:00 AM
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Dealing with Difficult Clients - Eight Customer-Service Tips
Posted by Susan Hoekstra at
7/26/2009 9:07 AM
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So you say you're customer-service oriented?
Posted by Susan Hoekstra at
7/23/2009 9:11 AM
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How do you compare? Tips to Provide Best-in-Class Customer Service
Posted by Susan Hoekstra at
7/13/2009 6:22 AM
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Can't Be Done - Customer Service Tips
Posted by Susan Hoekstra at
6/29/2009 6:37 AM
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Stop complaining
Posted by Susan Hoekstra at
6/17/2009 10:51 AM
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Not my Job?
Posted by Susan Hoekstra at
6/3/2009 9:00 AM
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Think Service Doesn't Pay?
Posted by Susan Hoekstra at
6/1/2009 2:55 PM
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Announcing: PETER J. SLUKA, CHIEF OPERATING OFFICER / MASTER BLACK BELT
Posted by Susan Hoekstra at
2/24/2009 1:26 PM
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Recent Posts
What does your E-mail say about you? - 13 Customer Service Tips
Friday, June 03, 2011
When the Answer is No ... Proactive Service
Monday, June 07, 2010
Put On Your Best Face When Delivering Great Service on FaceBook
Saturday, May 22, 2010
Snapshots of Great Customer Service
Tuesday, May 18, 2010
Can Good Customer Service Reduce Lawsuits?
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Rewarding Great Customer Service
Wednesday, April 21, 2010
So What Are You Waiting For? Prioritizing Great Customer Service
Wednesday, April 14, 2010
Let's go Team! Leverage Teamwork and Improve Customer Service
Monday, April 05, 2010
Could Long Employee Tenure Hurt the Clients' Experience?
Friday, March 26, 2010
Recent Comments
anonymous on
Whose time do you value?
5/27/2011
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5/26/2011
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Dealing with Difficult Clients - Eight Customer-Service Tips
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Dealing with Difficult Clients - Eight Customer-Service Tips
6/7/2010
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What's The Big Deal? It's Only One Customer Complaint ...
6/4/2010
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What's The Big Deal? It's Only One Customer Complaint ...
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What's The Big Deal? It's Only One Customer Complaint ...
6/3/2010
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Could Long Employee Tenure Hurt the Clients' Experience?
5/11/2010
Rebecca L on
Importance of Diversity to a Great Service Experience
3/22/2010