Susan Hoekstra
shoekstra@theservicejourney.com
Customer Service Expert
Author: The Service Journey
Main Navigation
The Service Journey Home
BLOG.TheServiceJourney.COM: Tag Archive for Competitive Advantage
What does your E-mail say about you? - 13 Customer Service Tips
Posted by Susan Hoekstra at
6/3/2011 2:48 PM
|
View Comments (1)
|
Add Comment
|
Trackbacks
Snapshots of Great Customer Service
Posted by Susan Hoekstra at
5/18/2010 9:06 AM
|
Add Comment
So What Are You Waiting For? Prioritizing Great Customer Service
Posted by Susan Hoekstra at
4/14/2010 8:00 AM
|
Add Comment
You Are All The Same: Differentiating Yourself in a Commoditized World
Posted by Susan Hoekstra at
3/3/2010 11:24 AM
|
Add Comment
Great Customer Service via Operational Excellence
Posted by Susan Hoekstra at
2/24/2010 1:25 PM
|
Add Comment
Great Customer Service: Changing the Culture
Posted by Susan Hoekstra at
2/19/2010 9:00 AM
|
Add Comment
How Much Do Your Clients Love You?
Posted by Susan Hoekstra at
2/14/2010 7:31 AM
|
Add Comment
How much is it worth? Great Customer Service
Posted by Susan Hoekstra at
2/8/2010 10:00 AM
|
Add Comment
Clients, Employees and Shareholders: How To Achieve a Culture of Excellent Service that Doesn't Break the Bank
Posted by Susan Hoekstra at
2/1/2010 7:00 AM
|
View Comments (2)
|
Add Comment
Are We There Yet? The Service Journey
Posted by Susan Hoekstra at
1/27/2010 1:28 PM
|
View Comments (2)
|
Add Comment
Wanna Save Your Clients? Have a Great Service Recovery Process in Place
Posted by Susan Hoekstra at
1/10/2010 7:00 PM
|
Add Comment
Take the Risk to Deliver Great Service
Posted by Susan Hoekstra at
1/3/2010 7:00 AM
|
Add Comment
2010 Employees' Resolutions for Customer Service
Posted by Susan Hoekstra at
12/31/2009 7:49 AM
|
Add Comment
2010 Employers' Resolutions for Customer Service
Posted by Susan Hoekstra at
12/26/2009 10:29 AM
|
Add Comment
|
Trackbacks
Traveling for the Holidays? Brace yourself for Inconsistent Customer Service ...
Posted by Susan Hoekstra at
12/23/2009 7:48 AM
|
Add Comment
Celebrate The Service Journey!
Posted by Susan Hoekstra at
12/18/2009 6:00 AM
|
Add Comment
Let Your Clients Know!
Posted by Susan Hoekstra at
12/16/2009 7:28 AM
|
Add Comment
Is the Bar You Set for Excellent Customer Service Too Low?
Posted by Susan Hoekstra at
12/14/2009 10:16 AM
|
Add Comment
The Power of Consistency
Posted by Susan Hoekstra at
12/10/2009 9:18 AM
|
Add Comment
Beware the Canned E-mail Responses
Posted by Susan Hoekstra at
12/5/2009 9:00 AM
|
Add Comment
|
Trackbacks
Take a Moment and Be Thankful
Posted by Susan Hoekstra at
11/23/2009 7:53 AM
|
Add Comment
Think You Already Know What Your Clients Think of You?
Posted by Susan Hoekstra at
11/19/2009 8:15 AM
|
Add Comment
Attitude of Indifference - Service Recovery Tips
Posted by Susan Hoekstra at
11/13/2009 12:54 PM
|
Add Comment
Plan for a Great Service Recovery Experience
Posted by Susan Hoekstra at
11/10/2009 9:20 AM
|
Add Comment
|
Trackbacks
Budget for a Great Client Experience
Posted by Susan Hoekstra at
11/4/2009 8:26 AM
|
View Comments (2)
|
Add Comment
|
Trackbacks
Get It Right! Great Customer Service Made Simple
Posted by Susan Hoekstra at
11/1/2009 8:32 AM
|
View Comments (2)
|
Add Comment
Pampered Clients: Great Customer Service via Technology
Posted by Susan Hoekstra at
10/29/2009 11:49 AM
|
View Comments (2)
|
Add Comment
|
Trackbacks
Customer Complaints Are Good! Really!
Posted by Susan Hoekstra at
10/25/2009 11:14 AM
|
Add Comment
|
Trackbacks
Wowing your Clients - Creating Raving Clients
Posted by Susan Hoekstra at
10/22/2009 7:14 AM
|
View Comments (2)
|
Add Comment
|
Trackbacks
What language do you use? - Customer Service Tips
Posted by Susan Hoekstra at
10/16/2009 7:35 AM
|
Add Comment
|
Trackbacks
If I Give Good Customer Service Do I have A Competitive Advantage?
Posted by Susan Hoekstra at
10/12/2009 8:14 AM
|
Add Comment
Who Represents Your Client?
Posted by Susan Hoekstra at
10/2/2009 7:46 AM
|
Add Comment
Mr. / Ms. Front-Line Employee: You Are Important To Us, Really, No Really You Are ...
Posted by Susan Hoekstra at
9/21/2009 7:19 AM
|
Add Comment
What Gets Measured Gets Done - Leading Customer Service
Posted by Susan Hoekstra at
9/13/2009 6:35 AM
|
Add Comment
Service Pays Even In a Poor Economy
Posted by Susan Hoekstra at
9/4/2009 9:02 AM
|
View Comments (2)
|
Add Comment
|
Trackbacks
I'm Leading a Service Culture, So Why Aren't They Following?
Posted by Susan Hoekstra at
8/23/2009 4:13 PM
|
Add Comment
|
Trackbacks
Making Customers Feel Welcome When They Visit Your Store
Posted by Susan Hoekstra at
8/16/2009 5:42 AM
|
Add Comment
|
Trackbacks
Stop complaining
Posted by Susan Hoekstra at
6/17/2009 10:51 AM
|
View Comments (2)
|
Add Comment
And the loser is ...
Posted by Susan Hoekstra at
6/10/2009 9:09 AM
|
Add Comment
Think Service Doesn't Pay?
Posted by Susan Hoekstra at
6/1/2009 2:55 PM
|
View Comments (1)
|
Add Comment
Announcing: PETER J. SLUKA, CHIEF OPERATING OFFICER / MASTER BLACK BELT
Posted by Susan Hoekstra at
2/24/2009 1:26 PM
|
Add Comment
|
Trackbacks
Back to Main Page
Quick Search
Search only in titles:
Keyword:
Search in:
Title
Title and Contents
Title and Comments
Title, Contents, Comments
Date Range:
1 week
2 weeks
1 month
3 months
All
Advanced Search
Basic Search
Some of Our Most Popular Blogs
Good Service Pays
It's Only One Customer Complaint
E-mail Best Practice Tips
Dealing with Difficult Clients
Voicemail Best Practice Tips
Can't Be Done
Making Clients Feel Welcome When They Visit Office
Whose Time Do You Value?
Your Comments Showcased!
What people are saying
Monthly Archives
2011
June 2011 (1)
2010
June 2010 (1)
May 2010 (3)
April 2010 (4)
March 2010 (5)
February 2010 (5)
January 2010 (6)
2009
December 2009 (9)
November 2009 (6)
October 2009 (6)
September 2009 (5)
August 2009 (8)
July 2009 (5)
June 2009 (9)
May 2009 (2)
February 2009 (1)
Recent Posts
What does your E-mail say about you? - 13 Customer Service Tips
Friday, June 03, 2011
When the Answer is No ... Proactive Service
Monday, June 07, 2010
Put On Your Best Face When Delivering Great Service on FaceBook
Saturday, May 22, 2010
Snapshots of Great Customer Service
Tuesday, May 18, 2010
Can Good Customer Service Reduce Lawsuits?
Tuesday, May 04, 2010
Can You Call Back? Customer Service Tip
Monday, April 26, 2010
Rewarding Great Customer Service
Wednesday, April 21, 2010
So What Are You Waiting For? Prioritizing Great Customer Service
Wednesday, April 14, 2010
Let's go Team! Leverage Teamwork and Improve Customer Service
Monday, April 05, 2010
Could Long Employee Tenure Hurt the Clients' Experience?
Friday, March 26, 2010
Recent Comments
anonymous on
Whose time do you value?
5/27/2011
Lela on
Telephone Etiquette - 7 Customer Service Tips
5/26/2011
anonymous on
Dealing with Difficult Clients - Eight Customer-Service Tips
7/8/2010
anonymous on
Dealing with Difficult Clients - Eight Customer-Service Tips
6/28/2010
anonymous on
Dealing with Difficult Clients - Eight Customer-Service Tips
6/7/2010
Susan Hoekstra on
What's The Big Deal? It's Only One Customer Complaint ...
6/4/2010
Simon White on
What's The Big Deal? It's Only One Customer Complaint ...
6/4/2010
anonymous on
What's The Big Deal? It's Only One Customer Complaint ...
6/3/2010
anonymous on
Could Long Employee Tenure Hurt the Clients' Experience?
5/11/2010
Rebecca L on
Importance of Diversity to a Great Service Experience
3/22/2010