Susan Hoekstra 

 shoekstra@theservicejourney.com
Customer Service Expert
Author:  The Service Journey

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BLOG.TheServiceJourney.COM: Tag Archive for Bad Service

Can Good Customer Service Reduce Lawsuits?

Posted by Susan Hoekstra at 5/4/2010 9:47 AM | Add Comment

Can You Call Back? Customer Service Tip

Posted by Susan Hoekstra at 4/26/2010 8:14 AM | Add Comment

Rewarding Great Customer Service

Posted by Susan Hoekstra at 4/21/2010 10:00 AM | Add Comment

So What Are You Waiting For? Prioritizing Great Customer Service

Posted by Susan Hoekstra at 4/14/2010 8:00 AM | Add Comment

Importance of Diversity to a Great Service Experience

Posted by Susan Hoekstra at 3/16/2010 6:14 AM | View Comments (2) | Add Comment | Trackbacks

The Importance of Keeping Clients

Posted by Susan Hoekstra at 3/12/2010 10:43 AM | Add Comment

Great Customer Service via Operational Excellence

Posted by Susan Hoekstra at 2/24/2010 1:25 PM | Add Comment

What's The Big Deal? It's Only One Customer Complaint ...

Posted by Susan Hoekstra at 1/14/2010 7:00 AM | View Comments (3) | Add Comment | Trackbacks

Wanna Save Your Clients? Have a Great Service Recovery Process in Place

Posted by Susan Hoekstra at 1/10/2010 7:00 PM | Add Comment

Take the Risk to Deliver Great Service

Posted by Susan Hoekstra at 1/3/2010 7:00 AM | Add Comment

2010 Employees' Resolutions for Customer Service

Posted by Susan Hoekstra at 12/31/2009 7:49 AM | Add Comment

2010 Employers' Resolutions for Customer Service

Posted by Susan Hoekstra at 12/26/2009 10:29 AM | Add Comment | Trackbacks

Is the Bar You Set for Excellent Customer Service Too Low?

Posted by Susan Hoekstra at 12/14/2009 10:16 AM | Add Comment

Beware the Canned E-mail Responses

Posted by Susan Hoekstra at 12/5/2009 9:00 AM | Add Comment | Trackbacks

Who Works For Whom? Continental - Delta Disaffiliation Puts Responsibility On Clients

Posted by Susan Hoekstra at 12/1/2009 7:54 AM | Add Comment | Trackbacks

Take a Moment and Be Thankful

Posted by Susan Hoekstra at 11/23/2009 7:53 AM | Add Comment

Attitude of Indifference - Service Recovery Tips

Posted by Susan Hoekstra at 11/13/2009 12:54 PM | Add Comment

Plan for a Great Service Recovery Experience

Posted by Susan Hoekstra at 11/10/2009 9:20 AM | Add Comment | Trackbacks

Budget for a Great Client Experience

Posted by Susan Hoekstra at 11/4/2009 8:26 AM | View Comments (2) | Add Comment | Trackbacks

Get It Right! Great Customer Service Made Simple

Posted by Susan Hoekstra at 11/1/2009 8:32 AM | View Comments (2) | Add Comment

Pampered Clients: Great Customer Service via Technology

Posted by Susan Hoekstra at 10/29/2009 11:49 AM | View Comments (2) | Add Comment | Trackbacks

Customer Complaints Are Good! Really!

Posted by Susan Hoekstra at 10/25/2009 11:14 AM | Add Comment | Trackbacks

Wowing your Clients - Creating Raving Clients

Posted by Susan Hoekstra at 10/22/2009 7:14 AM | View Comments (2) | Add Comment | Trackbacks

What language do you use? - Customer Service Tips

Posted by Susan Hoekstra at 10/16/2009 7:35 AM | Add Comment | Trackbacks

Service Pays Even In a Poor Economy

Posted by Susan Hoekstra at 9/4/2009 9:02 AM | View Comments (2) | Add Comment | Trackbacks

Making Customers Feel Welcome When They Visit Your Restaurant

Posted by Susan Hoekstra at 8/23/2009 6:08 AM | View Comments (3) | Add Comment | Trackbacks

Making Customers Feel Welcome When They Visit Your Store

Posted by Susan Hoekstra at 8/16/2009 5:42 AM | Add Comment | Trackbacks

The Power of Social Media

Posted by Susan Hoekstra at 8/2/2009 1:59 PM | View Comments (1) | Add Comment | Trackbacks

Can't Be Done - Customer Service Tips

Posted by Susan Hoekstra at 6/29/2009 6:37 AM | Add Comment

Stop complaining

Posted by Susan Hoekstra at 6/17/2009 10:51 AM | View Comments (2) | Add Comment

And the loser is ...

Posted by Susan Hoekstra at 6/10/2009 9:09 AM | Add Comment

Submit your Good, Poor & Downright UGLY Customer Service Experiences

Posted by Susan Hoekstra at 6/8/2009 8:40 AM | View Comments (1) | Add Comment

Not my Job?

Posted by Susan Hoekstra at 6/3/2009 9:00 AM | Add Comment

Announcing: PETER J. SLUKA, CHIEF OPERATING OFFICER / MASTER BLACK BELT

Posted by Susan Hoekstra at 2/24/2009 1:26 PM | Add Comment | Trackbacks

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Recent Posts

  1. What does your E-mail say about you? - 13 Customer Service Tips
    Friday, June 03, 2011
  2. When the Answer is No ... Proactive Service
    Monday, June 07, 2010
  3. Put On Your Best Face When Delivering Great Service on FaceBook
    Saturday, May 22, 2010
  4. Snapshots of Great Customer Service
    Tuesday, May 18, 2010
  5. Can Good Customer Service Reduce Lawsuits?
    Tuesday, May 04, 2010
  6. Can You Call Back? Customer Service Tip
    Monday, April 26, 2010
  7. Rewarding Great Customer Service
    Wednesday, April 21, 2010
  8. So What Are You Waiting For? Prioritizing Great Customer Service
    Wednesday, April 14, 2010
  9. Let's go Team! Leverage Teamwork and Improve Customer Service
    Monday, April 05, 2010
  10. Could Long Employee Tenure Hurt the Clients' Experience?
    Friday, March 26, 2010

Recent Comments

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    5/27/2011
  2. Lela on Telephone Etiquette - 7 Customer Service Tips
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  3. anonymous on Dealing with Difficult Clients - Eight Customer-Service Tips
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  4. anonymous on Dealing with Difficult Clients - Eight Customer-Service Tips
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  5. anonymous on Dealing with Difficult Clients - Eight Customer-Service Tips
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  6. Susan Hoekstra on What's The Big Deal? It's Only One Customer Complaint ...
    6/4/2010
  7. Simon White on What's The Big Deal? It's Only One Customer Complaint ...
    6/4/2010
  8. anonymous on What's The Big Deal? It's Only One Customer Complaint ...
    6/3/2010
  9. anonymous on Could Long Employee Tenure Hurt the Clients' Experience?
    5/11/2010
  10. Rebecca L on Importance of Diversity to a Great Service Experience
    3/22/2010