BLOG.TheServiceJourney.COM: Recent Comments

Comment on Whose time do you value?

anonymous — Sat, 28 May 2011 02:35:50 GMT

Very handy to include a hyperlink so I can share this blog on Fb

Comment on Telephone Etiquette - 7 Customer Service Tips

Lela — Thu, 26 May 2011 20:59:59 GMT

Hey - I am definitely glad to find this. Good job!

Comment on Dealing with Difficult Clients - Eight Customer-Service Tips

anonymous — Thu, 08 Jul 2010 23:14:02 GMT

These are some really good tips, it can sure be tough dealing with clients. I don't understand so many people sometimes, they tend to just seem to be upset about some of the silliest things.

Comment on Dealing with Difficult Clients - Eight Customer-Service Tips

anonymous — Tue, 29 Jun 2010 04:27:26 GMT

This is a thankful post. What makes me crazy though are customers who even take their time calling you in cellphone complaining and not even willing to settle things straight. It is really frustrating, I think it is easier to meet halfway when you are dealing face to face with clients.
JC Horth

Comment on Dealing with Difficult Clients - Eight Customer-Service Tips

anonymous — Mon, 07 Jun 2010 12:43:15 GMT

I really thank for the site let me know the days when I use to get frusted by the customer service and I use to go home and fight with my family....my mind was not relax at that time...than I went to the doctor he told to relax and do some yoga that will help you to keep yourself fit..this was the amazing point that is discussed...I really thankful for this website....

Comment on What's The Big Deal? It's Only One Customer Complaint ...

Susan Hoekstra — Fri, 04 Jun 2010 16:38:49 GMT

Thanks Simon for your feedback. I'm not sure I'm following, but the study does not say 50 people get the word of mouth. It says that for every person who complains, there are a total of 50 people who had the same issue; most people simply didn't complain. It does go on to say that 75% of the people who had a problem (regardless of whether or not they complained to a manager) will tell others about it.

Comment on What's The Big Deal? It's Only One Customer Complaint ...

Simon White — Fri, 04 Jun 2010 13:06:49 GMT

One unhappy client represents 50 clients perhaps, but one person who listens to the unhappy client does not represent 50 people who get the "word of mouth". It's a false extrapolation.

Comment on What's The Big Deal? It's Only One Customer Complaint ...

anonymous — Thu, 03 Jun 2010 11:13:15 GMT

Such a very informative blog

Comment on Could Long Employee Tenure Hurt the Clients' Experience?

anonymous — Tue, 11 May 2010 09:22:28 GMT

I will bookmark this page....

Comment on Importance of Diversity to a Great Service Experience

Rebecca L — Mon, 22 Mar 2010 17:59:04 GMT

I have found this lack of diversity in my current job search. I recently finished a masters degree to gain the knowledge needed to enter a new field, but am finding that the degree isn't helping me. Everyone wants someone with 3 - 5 years experience in the fiedl. I don't doubt the current economic climate and unemployment rates are influencing it, but I'm pretty excited about what I've chosen to study and to do, and I can't even get in front of anyone to tell them that.