Susan Hoekstra 

 shoekstra@theservicejourney.com
Customer Service Expert
Author:  The Service Journey

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BLOG.TheServiceJourney.COM: Category Archive for Customer Service Tips - competitive advantage

Can You Call Back? Customer Service Tip

Posted by Susan Hoekstra at 4/26/2010 8:14 AM | Add Comment

Let's go Team! Leverage Teamwork and Improve Customer Service

Posted by Susan Hoekstra at 4/5/2010 8:00 AM | Add Comment

Why Didn't You Just Tell Me? Great Customer Service and Computer Passcodes

Posted by Susan Hoekstra at 3/8/2010 7:00 AM | Add Comment

Clients, Employees and Shareholders: How To Achieve a Culture of Excellent Service that Doesn't Break the Bank

Posted by Susan Hoekstra at 2/1/2010 7:00 AM | View Comments (2) | Add Comment

2010 Employees' Resolutions for Customer Service

Posted by Susan Hoekstra at 12/31/2009 7:49 AM | Add Comment

2010 Employers' Resolutions for Customer Service

Posted by Susan Hoekstra at 12/26/2009 10:29 AM | Add Comment | Trackbacks

Let Your Clients Know!

Posted by Susan Hoekstra at 12/16/2009 7:28 AM | Add Comment

The Power of Consistency

Posted by Susan Hoekstra at 12/10/2009 9:18 AM | Add Comment

Beware the Canned E-mail Responses

Posted by Susan Hoekstra at 12/5/2009 9:00 AM | Add Comment | Trackbacks

Who Works For Whom? Continental - Delta Disaffiliation Puts Responsibility On Clients

Posted by Susan Hoekstra at 12/1/2009 7:54 AM | Add Comment | Trackbacks

Think You Already Know What Your Clients Think of You?

Posted by Susan Hoekstra at 11/19/2009 8:15 AM | Add Comment

Attitude of Indifference - Service Recovery Tips

Posted by Susan Hoekstra at 11/13/2009 12:54 PM | Add Comment

Get It Right! Great Customer Service Made Simple

Posted by Susan Hoekstra at 11/1/2009 8:32 AM | View Comments (2) | Add Comment

Pampered Clients: Great Customer Service via Technology

Posted by Susan Hoekstra at 10/29/2009 11:49 AM | View Comments (2) | Add Comment | Trackbacks

Wowing your Clients - Creating Raving Clients

Posted by Susan Hoekstra at 10/22/2009 7:14 AM | View Comments (2) | Add Comment | Trackbacks

What language do you use? - Customer Service Tips

Posted by Susan Hoekstra at 10/16/2009 7:35 AM | Add Comment | Trackbacks

If I Give Good Customer Service Do I have A Competitive Advantage?

Posted by Susan Hoekstra at 10/12/2009 8:14 AM | Add Comment

Who Represents Your Client?

Posted by Susan Hoekstra at 10/2/2009 7:46 AM | Add Comment

What Gets Rewarded? Tips for Implementing Great Customer Service

Posted by Susan Hoekstra at 9/27/2009 7:32 AM | Add Comment

Mr. / Ms. Front-Line Employee: You Are Important To Us, Really, No Really You Are ...

Posted by Susan Hoekstra at 9/21/2009 7:19 AM | Add Comment

What Gets Measured Gets Done - Leading Customer Service

Posted by Susan Hoekstra at 9/13/2009 6:35 AM | Add Comment

I'm Leading a Service Culture, So Why Aren't They Following?

Posted by Susan Hoekstra at 8/23/2009 4:13 PM | Add Comment | Trackbacks

Making Customers Feel Welcome When They Visit Your Restaurant

Posted by Susan Hoekstra at 8/23/2009 6:08 AM | View Comments (3) | Add Comment | Trackbacks

Making Customers Feel Welcome When They Visit Your Store

Posted by Susan Hoekstra at 8/16/2009 5:42 AM | Add Comment | Trackbacks

Client Visits to the Office - Ten Customer Service Tips

Posted by Susan Hoekstra at 8/12/2009 8:11 AM | Add Comment | Trackbacks

How do you compare? Tips to Provide Best-in-Class Customer Service

Posted by Susan Hoekstra at 7/13/2009 6:22 AM | View Comments (1) | Add Comment

And the loser is ...

Posted by Susan Hoekstra at 6/10/2009 9:09 AM | Add Comment

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  1. What does your E-mail say about you? - 13 Customer Service Tips
    Friday, June 03, 2011
  2. When the Answer is No ... Proactive Service
    Monday, June 07, 2010
  3. Put On Your Best Face When Delivering Great Service on FaceBook
    Saturday, May 22, 2010
  4. Snapshots of Great Customer Service
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  5. Can Good Customer Service Reduce Lawsuits?
    Tuesday, May 04, 2010
  6. Can You Call Back? Customer Service Tip
    Monday, April 26, 2010
  7. Rewarding Great Customer Service
    Wednesday, April 21, 2010
  8. So What Are You Waiting For? Prioritizing Great Customer Service
    Wednesday, April 14, 2010
  9. Let's go Team! Leverage Teamwork and Improve Customer Service
    Monday, April 05, 2010
  10. Could Long Employee Tenure Hurt the Clients' Experience?
    Friday, March 26, 2010

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