It Doesn't Fit - Customer Service / Client Experience Contest

Today I was out for my walk. It's actually starting to feel like spring, with temperatures in the 40s! While walking, I was enjoying the beautiful weather. I was also distracted, however, by the garbage in front of some neighbors' houses. One neighbor has had an empty pasta box on the sidewalk all week. Another has some cellophane. I'd be happy to help pick it up, but I walk with 10 pound weights in my hands, so I'm on a mission of sorts!
It got me to thinking though. How often have you done business with a person, store, restaurant, doctor or firm and been distracted by something that just doesn't fit with what they say they are? Here's an example: I once went to a doctor's office and the plants were all dead. The dead plants don't fit with someone whose occupation is supposed to be preserving the length of his patients.
So let's have some fun. Tell me your 'It Doesn't Fit' Story, by responding in the comments box below. Your story can be really short, or long and you can be anonymous, just be sure to give me your e-mail address so I can contact you. I will raffle off free signed copies of The Service Journey from the submissions received!
Here's hoping you have the best experiences, *****************************************************************************************
Susan
Develop your customized service strategy and implement more than 50 tactics by picking up a copy of my book, The Service Journey; available on Amazon, Barnes and Noble, Borders and more!

I went to 6 Flags a few years ago. The thing is, there were weeds everywhere. No big deal I guess - didn't affect the rides - but it definitely was distracting from the experience they were trying to promote. I still remember it.
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I love those '24 hour' places that aren't open 24 hours ... ?!?
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How about the Godaddy commercials? What does girls ripping off their shirts have to do with website hosting?!
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I feel as if I need to respond to this since my website and blog are hosted by go daddy. I completely agree with you. The commercials definitely don't reflect the values of their clientelle. I for one was embarrassed.
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Waiting to get through to a service rep in a call center and hearing "Your call is important to us. Please stay on the line....". Then the service rep picks up after a 20 minute hold time. Trust has eroded to some extent even before the conversation begins.
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