Let Your Clients Know!
I recently was looking at my blog and realized because I have written so much on various customer service topics (this is my 50th blog entry!), it may be difficult to navigate and find articles on particular topics. I therefore have added a search function, added links for some of the more popular topics, and added a section for some comments that made great customer service points. They all can be found on the right-hand side of my blog, so it should make it simpler. Chances are, if I had not pointed out these enhancements, you may never have realized it, however. And the same is true for your clients. How often do you make enhancements for your clients and your clients don't even realize those changes have been made? Your clients are busy; don't forget to take the time to point out what you've done for them. Your clients will appreciate that you've taken them into consideration and appreciate the relationship with you even more. But you need to let your clients know what you have done.
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Posted by Susan Hoekstra at 12/16/2009 7:28 AM 
Categories: Customer Service Tips - competitive advantage, Leading Customer Service
Tags: Good Customer Service Susan Hoekstra Customer Service Communications The Service Journey Customer service Proactive Service client experience Competitive Advantage
Categories: Customer Service Tips - competitive advantage, Leading Customer Service
Tags: Good Customer Service Susan Hoekstra Customer Service Communications The Service Journey Customer service Proactive Service client experience Competitive Advantage
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