Susan Hoekstra 

 shoekstra@theservicejourney.com
Customer Service Expert
Author:  The Service Journey

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Recent Posts

  1. What does your E-mail say about you? - 13 Customer Service Tips
    Friday, June 03, 2011
  2. When the Answer is No ... Proactive Service
    Monday, June 07, 2010
  3. Put On Your Best Face When Delivering Great Service on FaceBook
    Saturday, May 22, 2010
  4. Snapshots of Great Customer Service
    Tuesday, May 18, 2010
  5. Can Good Customer Service Reduce Lawsuits?
    Tuesday, May 04, 2010
  6. Can You Call Back? Customer Service Tip
    Monday, April 26, 2010
  7. Rewarding Great Customer Service
    Wednesday, April 21, 2010
  8. So What Are You Waiting For? Prioritizing Great Customer Service
    Wednesday, April 14, 2010
  9. Let's go Team! Leverage Teamwork and Improve Customer Service
    Monday, April 05, 2010
  10. Could Long Employee Tenure Hurt the Clients' Experience?
    Friday, March 26, 2010

Recent Comments

  1. anonymous on Whose time do you value?
    5/27/2011
  2. Lela on Telephone Etiquette - 7 Customer Service Tips
    5/26/2011
  3. anonymous on Dealing with Difficult Clients - Eight Customer-Service Tips
    7/8/2010
  4. anonymous on Dealing with Difficult Clients - Eight Customer-Service Tips
    6/28/2010
  5. anonymous on Dealing with Difficult Clients - Eight Customer-Service Tips
    6/7/2010
  6. Susan Hoekstra on What's The Big Deal? It's Only One Customer Complaint ...
    6/4/2010
  7. Simon White on What's The Big Deal? It's Only One Customer Complaint ...
    6/4/2010
  8. anonymous on What's The Big Deal? It's Only One Customer Complaint ...
    6/3/2010
  9. anonymous on Could Long Employee Tenure Hurt the Clients' Experience?
    5/11/2010
  10. Rebecca L on Importance of Diversity to a Great Service Experience
    3/22/2010