Susan Hoekstra
shoekstra@theservicejourney.com
Customer Service Expert
Author: The Service Journey
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BLOG.TheServiceJourney.COM: Monthly Archives for July 2009
F-R-E-E YOUR STAFF TO HELP CUSTOMERS
Posted by Susan Hoekstra at
7/28/2009 9:00 AM
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Dealing with Difficult Clients - Eight Customer-Service Tips
Posted by Susan Hoekstra at
7/26/2009 9:07 AM
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So you say you're customer-service oriented?
Posted by Susan Hoekstra at
7/23/2009 9:11 AM
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Telephone Etiquette - 7 Customer Service Tips
Posted by Susan Hoekstra at
7/20/2009 10:20 AM
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How do you compare? Tips to Provide Best-in-Class Customer Service
Posted by Susan Hoekstra at
7/13/2009 6:22 AM
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What does your E-mail say about you? - 13 Customer Service Tips
Posted by Susan Hoekstra at
7/5/2009 8:03 PM
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Dealing with Difficult Clients - Eight Customer-Service Tips
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Dealing with Difficult Clients - Eight Customer-Service Tips
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What's The Big Deal? It's Only One Customer Complaint ...
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