Think Service Doesn't Pay?

 

An increase in customer retention rates of 5 % increases profits by 25% - 95%. 

- Fred Reicheld, The Loyalty Effect



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Develop your customized service strategy and implement more than 50 tactics by picking up a copy of my book, The Service Journey; available on Amazon, Barnes and Noble, Borders and more!  

Posted by Susan Hoekstra at 6/1/2009 2:55 PM
Categories: Customer Service Quote and Quick Tips
Tags: Service Presentations Service Quote Susan Hoekstra Exceptional Service Service Book service consulting Service Consultant Customer service The Service Journey Great Service Competitive Advantage Susan J. Hoekstra
 

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  • 6/20/2009 8:52 AM Jim wrote:
    Businesses should start to realize no clients no business no money. Most businesses close due to service issues.
    Wake up and realize it is time to have you and your employees trained to deal with people. The customer is the one that signs your employees checks.
    Reply to this
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